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Answers to all our

Frequently asked questions

How much do I need to know about my injury before I come?

Nothing at all! We are first contact partitioners meaning that we are qualified to diagnose a range of things within our physiotherapy scope, if you are able to describe your pain we will complete a mixture of hands on and physical assessments to help get to the bottom of what is going on and then help you onto a path that will rehabilitate things.

Do I need a doctor’s referral for physiotherapy?

No, a doctor’s referral is not needed for a private paying patient to have physiotherapy. If you are a Veterans Affairs patient, MVA or Workers Compensation patient you will need a referral.

Can Physiotherapists refer for imaging?

Yes, we are qualified and have referring privileges for a myriad of scans. Please check with your image provider for costing as there is no medicare rebate when a physiotherapist refers.

Can Physiotherapists prescribe medication?

No, Medication prescription is outside of our scope. We can provide information on who to seek out regarding this advice and general advice regarding the timing of medication in relation to exercise itself.

Will I be able to return to sport?

Yes. We will assist in your rehabilitation from start to finish. Our facilities are designed specifically with this in mind.

I hurt myself at work can I come to you?

Yes, we happily accept Worker Compensation claims. For this, you will need to obtain a First Medical certificate/referral from your doctor.

I’ve never seen a physio before… what should I wear to my appointment?

Comfortable clothing is best you may be asked to remove some clothing if the physiotherapist needs to see your shoulder/knee etc. So be prepared with appropriate undergarments. We never require the removal of underwear. If you prefer to leave all clothes on, no problem, just let us know.

Can the physios give me an exercise plan?

Yes, most certainly! Exercise is a larger part of what we do. Your treating physiotherapist can write you a safe and specific exercise program to assist you in reaching your goals.

Can a physio help me with a recent sports injury?

Yes, most certainly! We treat patients and sporting players in all stages of the injury.

Can I use my private health insurance?

Yes. We use HICAPS which links directly with your health provider enabling you claim your benefit immediately so that you only have to pay the gap yourself.

How much will I get back from my private health?

This depends on your own level of cover.

Does your clinic bulk bill?

Yes, we do bulk bill if you have a Care Plan (not just with a Medicare card) from your GP for a chronic condition. You will need to book with your GP and ask for a Care Plan for Physiotherapy then forward us a copy of your EPC Care Plan prior to your appointment. When booking let us know you have an EPC.

Can I come to Progress Physio, I have an NDIS plan?

Yes, we are a registered NDIS provider. Call and speak with our practice manager who will assist you with your queries. Call 9791 8961 or email

I’ve heard about Clinical Pilates …. how do I start?

You will need to make a double appointment with your physiotherapist to discuss your goals and for some assessments. Your physiotherapist will then educate and instruct you through your exercises to ensure you are performing the exercises with correct form. You may need a few sessions with your Physiotherapist before they are happy you are safe to proceed to a supervised class if this is your plan. Some people simply prefer to have one on one Clinical Pilates sessions only.

Do you run Pilates Classes?

Yes, we take about 30 Physiotherapy Exercises Classes each week. You will use a wide range of equipment including the Pilates machines. Classes run for 50 minutes and cost $25. You may be eligible to use your private health cover for Physiotherapy exercises classes, check with your insurer.

Are you open Saturdays and late nights?

Yes we are open- Monday-Thursday 7am-7pm Friday 6am-5pm Saturday 7am-12noon

Can a physio treat my child?

Yes, our physiotherapists see children on a daily basis. Growing bodies often need some taking care of with physiotherapy and exercise therapy. If your child is under 16 they must be accompanied by an adult.

Have any other questions?

Mon – Thurs: 7 AM – 7 PM
Fridays: 6 AM – 5 PM 
Saturdays: 7 AM – 12 PM


Give us a call - 08 9791 8961

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